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Retiree
Payroll handles monthly benefits distribution for the legacy DB Plan
SHARP provides healthcare assistance for eligible retirees and eligible dependents
The Defined Benefit Church Plan (DB) is the “legacy” pension plan for eligible employees who have pre-2000 service
The Adventist Retirement Plan, since January 1, 2000, is the defined contribution plan for eligible employees
Employee
SHARP provides healthcare assistance for eligible retirees and eligible dependents
The Defined Benefit Church Plan (DB) is the “legacy” pension plan for eligible employees who have pre-2000 service
The Adventist Retirement Plan, since January 1, 2000, is the defined contribution plan for eligible employees
Employer
SHARP provides healthcare assistance for eligible retirees and eligible dependents
The Defined Benefit Church Plan (DB) is the “legacy” pension plan for eligible employees who have pre-2000 service
The Adventist Retirement Plan, since January 1, 2000, is the defined contribution plan for eligible employees
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Home > Resources > FAQs > My EFT payroll deposit has not been received. What may have gone wrong?

My EFT payroll deposit has not been received. What may have gone wrong?

Have you recently changed your direct deposit information? If so, it may be you forgot to send it to us. Please call (443) 391-7343 for instructions on how to get that new data to us.

Have you contacted your bank and spoken with the ACH (Automated Clearing House) department about this? If not contact them.

Are you looking online for the payment? It may be the payment has been received but not posted to your account yet. Again, contact your bank to be sure.

Are you looking at your bank statement? Look at the statement end date. If it is before the 27^th of the month your payment will not show on that statement.