Have you recently changed your direct deposit information? If so, it may be you forgot to send it to us. Please call (443) 391-7343 for instructions on how to get that new data to us.
Have you contacted your bank and spoken with the ACH (Automated Clearing House) department about this? If not contact them.
Are you looking online for the payment? It may be the payment has been received but not posted to your account yet. Again, contact your bank to be sure.
Are you looking at your bank statement? Look at the statement end date. If it is before the 27th of the month your payment will not show on that statement.